In Part 1 of this series, I provided a basic definition for backorders, highlighted some standard tools in ECC to report on backorders, and recommended some high-level approaches to resolving backorder problems. In this article, I address one of the main tools for automating the process of re-balancing material confirmations: V_V2.
The term “backorder” is common across most industries. They are also the bane of most customer service organizations who are often caught in between struggling processes and angry customers. In this two part series, I’ll discuss how to recognize an SAP backorder issue, approaches to identify sources, and how SAP can help. Let’s explore SAP backorders!