More than 20 years of SAP Order to Cash experience within the Sales & Distribution (SD), Plant Maintenance & Customer Service (PM/CS), and Materials Management (MM) modules. Rose to the Executive level of a top-tier consulting firm while leading efforts in SAP implementation, divestiture and upgrade projects. Broad industry experience across Consumer Packaged Goods (CPG), Industrial Products, Chemicals, and Pharmaceuticals, among others. Business process expertise in core Order to Cash functions: Order Entry, Order Management, Pricing, Billing, and Logistics.
WORK EXPERIENCE
NTT Data Business Solutions Inc., Atlanta, GA
April 2021 – Present
[NOTE: On April 1st 2021, itelligence rebranded to NTT Data Business Solutions.]
Sr. Solutions Architect, Advisory Services, Order to Cash
Continue my responsibilities as outlined under itelligence Group
Documented and Standardized our team’s approach to performing business assessments
Updated and Standardized our team’s templates to better represent our capabilities
Led several assessments identifying client opportunities resulting in several small consulting projects
Was invited to participate in the NTT Data Business Solutions 2024 Internal Corporate Strategy retreat
itelligence Group, Atlanta, GA
Jan 2013 – 3/30/2021
Sr. SAP Consultant, itelligence Group
[NOTE: IDS Scheer Consulting’s North American SAP Operations group was purchased by itelligence Group effective 1/16/2013.]
As a member of our Advisory Services team, I lead workshops with clients to evaluate their use of SAP and recommend ways to simplify, streamline, and reduce manual off-system activities.
Typical cycle includes 1 week of discovery and system analysis; a detailed recording of findings in PDF format; and a presentation covering key recommendations.
Frequently, I oversee implementation of select recommendations should the client decide to do so.
it.SmartIncentives Lead
Implemented internal itellignce solutions for two clients targeting Incentives, Promotions, Commissions, and Billbacks in the wholesale packaged food industry.
Business process expertise in promotions and billbacks handling inside of S/4 Settlement Management.
S/4 Migration: ECC 6.0 to S/4 HANA 1709, Healthcare Industry
Logistics lead supporting Production, Procurement, Intercompany and Billing process areas.
Lead S/4 HANA migration workshops covering delta training, end-user impacts, and conversion topics.
Support data conversion, testing, and issue resolution.
Coordinate issue resolution with an off-shore S/4 Center of Excellence.
S/4 Implementation: S/4 HANA 1610, Energy Management Industry
Lead in the S/4 localization for North American operations.
Support data migration and validation activities.
Support end user training across Sales & Distribution, Inventory management, Procurement, and Production activities.
Coordinate issue resolution and testing with an off-shore functional team.
Strategic Acquisition Project, Healthcare Industry
Central point of contact for several SD/OTC-related data objects for migration: Customer Master, EDI Customer, and Sales Hierarchy.
Document the integrated data migration plans for each object; identify challenges with and coordinate solutions for technical data load issues.
Post go-live System Stabilization
Act as a key point of contact for issues and questions relating to the Production Planning (PP) module.
Analyze existing production data issues within the PP module to identify areas for improvement.
Develop and document data standards to improve ongoing data integrity.
Counsel end users on proper processing of business-critical transactions including production order processing and confirmations.
SAP Technical Upgrade Project
Lead SD/MM role on a technical upgrade project for a subsidiary of the State of Georgia.
Composed and delivered Delta training for SD process areas outlining new functions available with ECC 6.0 and EhP 6.
Completed all supporting SD and MM configuration including the implementation of two Rebate processes.
Provided oversight, guidance and validation for all designated process area testing.
SAP Re-organization Project
Lead SD/MM role on a divestiture project for a Milwaukee, WI based restaurant design and supply company.
Completed all SD and MM configuration supporting the new organization structure including Enterprise Structure.
Planned and carried out deep-dive analysis for all affected data objects including Pricing, Materials, Customers, Vendors, Source Lists, and Inforecords along with recommended migration approach.
Engineered the cutover strategy and co-planned migration tasks along with an FI resource.
Tailored custom LSMW processes for the migration of Purchase and Sales Documents.
Carried out the data migration plan including the migration of thousands of Sales Order and Purchase Order line items.
SAP Application Consultant, Applications Management Services
Consult with clients to help identify process improvements and resolve issues through the implementation of standardized best-practice solutions.
Plan, Design, Test and Implement system enhancements to meet customer needs.
Create detailed Functional Specifications to design custom solutions when standardized processes will not meet requirements.
Lead pre-sales discovery and demo components for Sales & Distribution functions.
IDS Scheer Consulting (A Division of Software AG), Alpharetta, GA
Jan 2010 – Jan 2013
IDS Scheer, Software AG, Consultant
Solution Engineer, Account Lead
Client Account Lead for our largest Managed Services account. I manage most of their projects while ensuring overall customer satisfaction.
Plan and Conduct detailed Pre-sales discovery sessions and subsequent product demonstrations highlighting Sales and Distribution (SD) capabilities.
Provide detailed functional input in response to RFPs from prospective customers.
Lead pre-sales discovery and demo components for Sales & Distribution functions.
Plan, Design, Test and Implement system enhancements to meet customer needs.
Accenture, Atlanta, GA
Apr 2006 – Jan 2010
Accenture, Consultant
SAP IMPLEMENTATION, Major US Food / Agriculture Company, Manager Level
Provide work planning and estimating for Enabling Processes – Incentives, Commissions, Pricing, and Sales Forecasting.
Lead multi-phased testing effort for Enabling Processes.
SAP DIVESTITURE PROJECT, Mid-size US Pharmaceutical Company, Manager Level
Provide labor estimates and detailed Resource Model for a Divestiture project involving SD and FI configuration.
Leads Finance (FI) and Order to Cash (OTC) teams towards the divestiture of one of the client’s large business units including 5 European and 1 Asia-Pac market.
Directly manages the configuration and custom development (RICEFW) activities of 4 SAP resources and indirectly manages the off-shore activities of 7 off-shore resources.
SAP TECHNICAL UPGRADE v4.6C to v6.0, Mid-size US Pharmaceutical Company, Consultant Level
Perform unit testing of business processes while collecting necessary documentation for system validation – an FDA requirement in the Pharmaceuticals industry.
Lead a team to design and modify the HP Output Management System (‘Dazel’, OMS). Assist in engineering the technical solution and driving the resulting program testing.
Carry out the normal break-fix analysis for integrated business process testing. Coordinate the creation and review of cutover plans for SAP Bolt-ons and Interfaces and provide analysis of draft plans to ensure consistency with overall cutover activities.
Drive the creation and delivery of Order to Cash (OTC) Delta training materials for SAP ERP 6.0. Create and deliver training materials for the overall project overview including the business strategy supporting the decision to perform the technical upgrade to SAP 6.0.
SAP IMPLEMENTATION, Major US Chemical Company, Consultant Level
Lead in the Gap Analysis and Fit Assessment for several Sales and Distribution (SD) work processes including product distribution (LE) and returns processing.
Lead in the SAP SD configuration of the Proof of Concept environment.
Design, develop, implement and track the execution of our Product Test, the culmination of our 18-month engagement involving over 120 testers and over 250 test scripts.
Siemens Energy & Automation, Alpharetta, GA
Aug 2001 – Apr 2006
Siemens E&A, Business Analyst
Business Analyst, SAP Implementation Project
Led in the definition and modeling of standardized business processes for company-wide Repair, Returns and Refurbishment by conducting cross-divisional workshops.
Customized SAP Sales & Distribution (SD) and Plant Maintenance & Customer Service (PM/CS) modules to establish new Business Processes or allow for changes to existing ones.
Implemented standard processes in 7 locations within an aggressive, 2-year schedule.
Performed intensive end-user training for over 100 employees in 6 unique courses utilizing training material I constructed.
Extracted detailed business requirements for 4 custom reports, 2 advanced interfaces and numerous forms and translated them into detailed functional specifications.
Compiled detailed test cases accurately modeling business scenarios and achieved 100% sign-off during user acceptance testing.
Coordinate the process of Data Migration from critical legacy applications by conducting workshops and performing painstaking database field mapping.
Siemens Energy & Automation, Alpharetta, GA Sep 2002 – Feb 2003
Siebel System Administrator
Designed, Created, Tested and Facilitated Enterprise Integration Manager (EIM) jobs for the purpose of importing and exporting Siebel data.
Performed System Administration tasks including user administration, the creation and maintenance of Pre-Defined Queries, and guaranteeing general interface health.
Created, Enhanced and Compiled support documentation for the administration of our Siebel 7 environment.
Siemens Energy & Automation, Alpharetta, GA
Jun 2001 – Aug 2002
Siemens E&A, Application Engineer
Application Engineer Specialist (Level 2)
Programmed enhancements, performed corrections, and provided support for a web-based time and expense tracking system developed for internal customers using MS Visual Interdev, MS SQL Server 7/2000, and MS Visual Basic 6.
Provided internal technical support for my department and assisted with network infrastructure issues.
Provide support for an electronic document management system from Identitech called FYI.
SAP PROFICIENCY
Platforms
SAP S/4 HANA
SAP ECC 6.0
SAP R/3 4.6c
Modules
Enterprise Structure – Definition and Assignment of SD, LG, MM and PM objects.
Sales and Distribution – Order Management, Pricing, Billing, Output Control, Listing/Exclusion, Serialization Logistics General – Handling Unit Management, Batch Management, Output Control Logistics Execution – Shipping (Delivery management), Transportation (Shipment management), Output Control
Plant Maintenance and Customer Service – Technical Objects (Equipment and Functional Location), Maintenance Plans, Maintenance and Service Processing, Work Centers
Materials Management – Purchasing (MRP, Subcontracting), Material Movements
EDUCATION
B.B.A., Management Information Systems
May, 2001
University of Georgia Terry College of Business Athens, Georgia
TRAINING, DESIGNATIONS, AND ACCOMPLISHMENTS
SAP, PartnerEdge, Demo2Win Feb, 2010
SAP, PartnerEdge, Discover2Win Feb, 2010
ARIS, Business Process Modeling with ARIS Business Designer Feb, 2010
Accenture Core Manager School, focusing on identifying and presenting sales opportunities. Mar, 2009
Accenture “Celebrating Performance” recognition award for Driving Client Value. Nov, 2007
Accenture Project Management School, focusing on Project estimating, work planning and monitoring. Jul, 2007
Accenture Core Consultant School, focusing on management of project scope. Oct, 2006
Designated Certified Internet Web Professional (CIW) Master Designer. Sep, 2005
Received 10-Year Service Recognition Award from Siemens Energy & Automation. Aug, 2005
Received Certificate of Achievement for Team of the Year, Best Practice Sharing from Siemens Energy & Automation. 2004
